Delivery methods
1. Cooperate with logistics:
◆ Home delivery
◆ Convenience store: 7-11, FamilyMart (only in Taiwan island)
2. Delivery days/region:
◆ Home delivery to your doorstep
Delivery days: 4-7 working days (Limited in Taiwan island only)
Overseas delivery: 7-15 working days
◆ Convenience store pick-up
Delivery days: 4-7days (applicable areas only in Taiwan island)
Shipping instructions
1. After placing an order (excluding the day of ordering), it will take approximately 3-7 working days for the ready-made products to be shipped, excluding holidays; the shipping date of pre-ordered products shall be subject to the instructions on the product page.
2. Delivery time is 09:00 - 17:00 from Monday to Friday. No delivery is arranged on holidays.
3. If there are a large number of orders during festivals or holidays or force majeure and natural disasters, shipments may be delayed.
4. If you select [Home delivery]: The actual delivery status will depend on the route arranged by the home delivery driver.
5. If you select [Convenience store]: Please pay attention to the arrival SMS and pick up the goods within 7 days after arrival. Please do not fail to pick up the goods without any reason; any shipping costs incurred will be borne by the customer.
6. Maximum prepayment period: The maximum number of days between the consumer placing an order and the delivery of the goods is 30 days.
Return Policy
Productappreciation period
1. Customized delivery products at the consumer’s request, audio-visual products, computersoftware or personal products(including but not limited to personal hygiene products, etc.) unpacked by the consumer shall be subject to the"Applicable Guidelines for Reasonable Exceptions to the Right to Cancel Communications Transactions" "Except for products that are not eligible for the 7-day appreciation period, the product will have a 7-day appreciation period (7 days including holidays) from the time the product arrives in your hands.
2. If you need to return the product, please contact the customer service staff within 7 days of receiving the product and provide information such as "name","order number", "contact number", "name of returned product", "reason for return and photo", etc. Customer service staff will assist you in returning or exchanging goods after receiving them.
Return instructions
1. Returned goods must be unused and have no damage or malfunction caused by non-human defects. The 7-day appreciation period guaranteed by the Consumer Protection Law is only for you to hesitate and confirm whether the product meets your needs, and is not a trial period for the product; if our store reminds you, please keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.
2. Returns cannot be accepted under the following circumstances:
(1) The product appreciation period exceeds 7 days.
(2) The product has been opened and used, or has been damaged due to human factors,such as defacement, malfunction, damage, wear, abrasions, scratches, and dirt.
(3) The packaging of the returned goods is damaged and incomplete, or the invoice and accessories are missing.
(4) Maliciousor large-scale returns.
3. The products sold on the website are not available for trial use and cannot be restored once opened. Please confirm whether the product specifications are correct and confirm that you want to purchase them before opening and using them to avoid a value loss fee of 15% of the selling price when returning the product.
Return process
Contact customer service staff →Confirm return ability →Prepare complete products and invoices → Provide collection time, contact information, and address →Recycling will be carried out by the logistics designated by the store.
Refund instructions
1. Credit card payers: After confirming that the return is successful, the money will be directly refunded to the original payment credit card account.
2. Cash on delivery: After confirming that the return is successful, the refund fee willbe transferred to the bank account you provided.
